Return & Refund Policy
Last updated: October 2025
At Zero Essential, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with a smooth and transparent return and refund process.
1. Eligibility for Returns
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Products can be returned within 7 days of delivery.
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To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In its original packaging and seal (if applicable).
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Certain products such as opened skincare items, beauty tools, personal care products, and gift cards are non-returnable due to hygiene and safety reasons.
2. Return Process
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To initiate a return, please contact us via email at coralbrands@yahoo.com or WhatsApp at +92 321 336 5551 with your order number and reason for return.
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Once your request is approved, we’ll provide return instructions and the return address.
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The customer is responsible for the return shipping cost unless the item was received damaged or incorrect.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery with photo or video evidence. We will offer a replacement or full refund, depending on availability.
4. Refunds
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Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days to your original payment method.
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Shipping fees are non-refundable.
5. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at coralbrands@yahoo.com.
6. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
Zero Essential
37 Ducie Street, Manchester M1 2JW
📞 +92 321 336 5551
📧 coralbrands@yahoo.com
🌐 www.zeroessential.com